Privacy Policy for Special Details

Effective Date: May 12 2025

At Special Details, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking system, or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Home address (for mobile detailing appointments)

  • Vehicle details (make, model, condition)

  • Payment information (processed securely via Stripe, Etransfer)

b. Technical Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited on our website

c. Booking & Interaction Data

  • Appointment history

  • Customer communications (calls, emails, messages)

  • Feedback and reviews

2. How We Use Your Information

We use your information to:

  • Schedule and manage detailing appointments

  • Process payments securely

  • Communicate updates, promotions, or confirmations

  • Provide customer support

  • Improve our website and service offerings

  • Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Such as payment processors (e.g., Stripe) and scheduling platforms (e.g., Acuity Scheduling)

  • Contracted Detailers: For fulfilling your service (they are required to sign confidentiality and liability agreements)

  • Legal Authorities: If required by law or to protect our rights

4. Data Security

We use industry-standard encryption and safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Choices and Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Opt-out of marketing communications at any time

  • Request a copy of the data we hold about you

To make a request, contact us at: [Insert Business Email]

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, but some features may not work as intended.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

9. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Special Details Ltd.
📧 specialdetails321@gmail.com
📞 587-917-2079
📍 Calgary, Alberta